FAQ

Shipping

  • Shipping Within Canada

    • How much will it cost: Shipping within Canada is free and will be processed by Fedex Priority.
    • How long will it take: Shipping times average 5-7 business days. You can track your order once a tracking number has been processed.
    • Will it be safe?: All shipments are fully insured by us, for peace-of-mind. All orders require a signature for delivery. Please ensure that you provide a secure delivery address, as packages which have been signed for are the responsibility of the recipient.

  • Shipping to USA

    • How much will it cost: Shipping to USA is free and will be processed by Fedex Priority.
    • How about Duties?: Duties will be calculated at checkout and show as a separate line item on your purchase. This way, there will be no surprise duty fees when you sign for your package, it is all included upfront.
    • How long will it take: Shipping times average 7-10 business days. You can track your order once a tracking number has been processed.
    • Will it be safe?: All shipments are fully insured by us, for peace-of-mind. All orders require a signature for delivery. Please ensure that you provide a secure delivery address, as packages which have been signed for are the responsibility of the recipient.
  • International Shipping

    • How much will it cost: International shipping to UK/Europe & Asia is free and will be processed by Fedex Priority.
    • How about Duties?: Duties will be calculated at checkout and show as a separate line item on your purchase. This way, there will be no surprise duty fees when you sign for your package, it is all included upfront.
    • How long will it take: Shipping times average 7-10 business days. You can track your order once a tracking number has been processed.
    • Will it be safe?: All shipments are fully insured by us, for peace-of-mind. All orders require a signature for delivery. Please ensure that you provide a secure delivery address, as packages which have been signed for are the responsibility of the recipient.

 Returns

  •  What’s your return policy?: New, unworn jewelry can be returned within 14 days of receipt for a full refund (less customs/duties fees). Return shipping and liability is the responsibility of the purchaser. Please get in touch at hello@turnsmithjewelry.com with any issues or inquiries, we’re always happy to help.

Product Care

  • When should I take off my jewelry? Our jewelry is built to last, but in order to keep your ring looking its best, we recommend removing it during activities such as:
    • Going to the gym/ sports
    • Washing dishes
    • Gardening
    • House cleaning
    • Moving furniture
    • Any activity which could result in an impact to your ring
    • Avoid harsh chemicals, such as bleach, ammonia etc.
    • Remove your ring when applying creams and lotions, such as moisturizers and sunscreens (these will not damage your ring, but will collect under the diamonds making them appear less vibrant)

  • How should I clean my jewelry?
    1. Place a dollop of dish liquid in a bowl
    2. Pour a half cup hot water over dish liquid and mix
    3. Place your ring in the solution for 15-20 minutes
    4. Gently scrub the underside of your diamonds with a soft bristle toothbrush
    5. Repeat steps 1-4 if necessary


Warranty

  • Do you offer a warranty?: Upon purchase, your jewelry is covered by our quality guarantee for 24 months. This guarantee covers any issues which may arise (with the exception of wear-and-tear/misuse). If you have any questions please get in touch at hello@turnsmithjewelry.com

Materials

  • Where is your jewelry made?: 100% of our jewelry is hand crafted in Toronto, Canada.
  • Are your diamonds conflict free?:  We go one step further than the internationally recognized Kimberly Process, by working directly with the site holders (mine owners). This allows us to ensure through rigorous checks and balances that all of our diamonds are sourced from conflict free areas.
  • Is your gold recycled?: Yes, we work with recycled gold which has been meticulously cleaned and purified before being melted down and cast into your ring.

What are alternative diamonds?

  • Rose Cuts: We love working with alternative rose cut diamonds, which are so naturally full of character. These black and grey diamonds showcase one-of-a-kind colours and textures and often over-deliver in size for their carat weight. Our rose cut diamond selection is ‘a cut above’. We rigorously select diamonds for optimal proportions, faceting, colour and intrigue. Learn more about rose cut diamonds here.
  • Lab Grown Diamonds: Lab grown diamonds are real diamonds. Rather than being mined from the earth, they are grown in a lab using cutting edge technology. This allows eco-conscious customers an alternative that does not disrupt the earth.  Just like with nature, lab grown diamonds come in a range of colours and clarities – we select only the best to use in our rings.

Ring Size

  • How to find your size: In order to find your most accurate ring size, we recommend you visit a local jewelry store and ask for them to take your ring size – even better…visit two and use the average. Determining your ring size can be tricky, and we find often online sizing devices are not accurate. Don’t forget, your ring size will fluctuate in warmer and cooler weather.
  • Our resizing policy: If your ring size needs to be adjusted, we offer one complimentary resizing within 30 days. Return shipping and liability is the responsibility of the purchaser. Please get in touch at hello@turnsmithjewelry.com with any issues or inquiries, we’re always happy to help.

Fully Custom

  • Do you offer additional customization?: Absolutely! If you can dream it, we can make it. Feel free to send your inspiration images and ideas to hello@turnsmithjewelry.com

 

If we didn't answer your question, drop us a line at hello@turnsmithjewelry.com, we can't wait to hear from you!